We're sorry that the response isn't as immediate it should be. We all have full-time jobs and will reach out to you as soon as possible.
Water bills are due on the 20th of every month. Payments received on the 21st or later are considered delinquent and will have a penalty applied.
According to the United States Geological Survey (USGS), the average residential customer in the U.S. uses between 80 and 100 gallons a day. That’s roughly between 2,240 and 2,800 gallons per month.
There are a few reasons your bill could be higher than normal, but the most common reason is excessive usage commonly caused by leaks in your system, such as a leaky faucet or toilet.
A leaking toilet can lead to thousands of lost gallons every month, making identification vital.
In a worst-case scenario, your toilet running full force, that is, the flapper valve is open, and the tank is constantly draining. If you have a standard 1.5-gallon toilet, it takes approximately 30 seconds for the tank to refill from a standard flush. So that’s 1.5 gallons per flush or per 30 seconds, or 3 gallons per minute. For all 1,440 minutes per day, that is up to 4,320 gallons of wasted water! If you left your leaky toilet running this way for an entire week, you’d waste 30,240 gallons of water.
Ordinance states that the resident/owner is responsible for all water that goes through the meter. We understand that a large bill may be difficult to pay, and we are willing to work with residents in setting up a payment plan as necessary, however you MUST contact the Water Department. Failure to reach out may result in fees or shutoff.
Unfortunately, the Village does not discount any excessive water used for pools, however please let us know so we can notify the Miami County Sanitary Engineers Office on your behalf. Since the excess water is not going to the sewage plant, they should offer a discount on their invoice.
All rules and regulations are established under the Ohio Revised Code, Section 743.01 through 73.04 and Chapter 6109 - Safe Drinking Water, and Chapter 6111 - Water Pollution, as well as 3450-95 of the Ohio Administrative Code
The adoption of the Rules and Regulation is not for the purpose of imposing unnecessary or burdensome regulations upon the users of water from the Fletcher water supply system, but only to provide for the orderly conduct of the business of the Fletcher Water Department to prevent the waste of water and to ensure equal treatment of all customers of the departments and to protect the public health and safety.
Reasonable diligence and care will be exercised to provide a continuous and sufficient supply of water to all customers at a normal pressure and to avoid any shortage or interruption in delivery. However, there is neither an express or implied guarantee that a continuous supply, fixed pressure or full volume shall be maintained at all times, the service being subject to all the variable conditions that could affect the ability of the Fletcher Water Department to maintain normal service.
The following supersedes all previous ordinances and publications of the Rules and Regulations for the Fletcher Water Department.
Application for new water service shall be made through the Fletcher Board of Public Affairs by the property owner, or his duly authorized agent, on form furnished by the water department. The Board will classify the service as residential, commercial or industrial. Changes to existing services must be made in person at the monthly board meeting.
At the time of application for water service a deposit will be required of applicants who have not previously received service form the Village or who have an unsatisfactory record of payment of services from the Village.
The deposit will be returned, without interest, upon request by the applicant at the monthly board meeting after an established record of prompt payment of water bills for a period of two (2) years.
At the time of application for a new water service, the applicant will be required to pay a fee and obtain a permit for the installation of the water service. The amount of the tapping fee is provided in the current rate schedule. All permits issued as herein provided are valid for a six (6) month period from the date of issue. An extension of six (6) months may be granted provided the request for the extension is received within six (6) months of the date of issue. NO refund shall be permitted.
The water department or their contractor shall install all meters two (2) inches in size and smaller. Installation of meters larger than two (2) inches shall be subject to the prior approval of the water department superintendent. The types of meters required to be installed and meter installation details may be obtained at the water department.
Service outside the Village limits will be billed at 150% regular rates. All service of water outside village limits may be terminated at anytime with a 30-day notice to said property.
Water service to two (2) or more separate structures is prohibited and any arrangements of this manner that exist shall be corrected within ninety (90) days of notification to do so by the board.
Each new structure connecting to the Village water system shall have a separate meter. Exceptions to this regulation must be approved in writing by the water department superintendent.
All accounts are listed in the name of the property owner. Bills may be sent to renter living in the property at the owner's request. See rate charts for fees.
The property owner is responsible, pursuant to Ohio Revised Code, section 743.01 through 743.04, for all bills left unpaid by their tenants.
When the water bill becomes delinquent there will be a lien against the property and it will remain a lien until such time as it is paid. Any charges assaulted with the lien will be charges to the property. Such charges are in the nature of an obligation of the land itself and a subsequent purchaser of the land takes the property subject to the obligation for any unpaid charges. Until such charges are paid, continued water service may be refused.
All water bills will be monthly. Water bills are due and payable to the Board of Public Affairs on the twentieth (20th) day of the month. This is the due date. A 5% late charge will be applied on the 21st of the month. If a bill is not paid by the 21st, it is considered delinquent.
If a bill is delinquent more than eight (8) days, the service will be discontinued without further notice and an additional fee will be applied.
All leaks in the consumer water system, whether detected by the party to whom the bill is sent or a representative of the Village, shall be repaired within seventy-two (72) hours of its detection.
All leaks in the consumer water system, whether detected by the party to whom the bill is sent or a representative of the Village, shall be repaired within seventy-two (72) hours of its detection. Village representative is causing a significant loss of water, water service shall be discontinued until the leak has been repaired.
The water department will test a meter upon request of the consumer at a water board meeting. If the meter is found to be over register by more than two (2) percent, the consumer's bill for that billing period will be adjusted accordingly.
If the meter is tested and found not be over registering by more than two (2) percent, the bill shall be paid as rendered plus a fee for testing the meter. The amount of the fee is provided in the current rate schedule. The tested meter will be reinstalled at customer expense.
Change outs of meters requested by the consumer will be billed on the basis of the actual cost of labor, materials, and equipment plus fifteen (15) percent. See current rate schedule.
A fee will be charged for all checks returned from the consumer's bank. The fee is shown in the current rate schedule.
Consumers will be notified and have two (2) business days to pay by a certified check, money order, or cash.
If no payment is made on the bill after the second business day, the water service will be shut off without notice.
The village reserves the right to refuse or accepts checks from any person that in the past two (2) years has had a returned check.
The water board clerk or board members have the right, if in their opinion based on past payment record not to discontinued service for non-payment.
Any meter or associated equipment damaged through negligence on the part of the consumer shall be repaired or replaced at the consumer's expense. This includes, but not limited to meters damaged by freezing or excessive heat.
No one except a member of the water board or employee of the water system may turn water on or off at the curb stopcock, fire hydrant or valve, or at a water meter, without permission of the Board of Public Affairs.
These fees are based upon meter size of that application. These fees do not include time and material or outside contractor's costs.
Charge for the first 2000 gallons per month for residents inside village limits
Charge for each additional 1000 gallons per month
Charge for 1000 gallons per month at the hydrant
Additional Fees for services
Fee for new hookup. Does not include meter
Fee charged for all new services requested
Checks returned for any reason
Includes fees for broken freeze plates
Fee charged for mailing out late notices
* Usage rates also apply
* Shipping charges also apply
For new service